Terms of Service

These Terms of Service (the "Terms") are a legal agreement between Mafco Technology Ltd. ("MafcoBook", "we", "us", "our") and the business or individual that registers for or uses the Service ("Customer", "you", "your"). By requesting a workspace, creating an account, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind it.

1. The Service

MafcoBook is a software-as-a-service platform that gives service businesses a branded website, online booking and scheduling, client records, invoicing, reporting, and related tools (collectively, the "Service"). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term.

2. Definitions

• "Workspace" — the tenant environment (website, admin portal, and data) provisioned for you.
• "Authorized User" — an individual you permit to access your Workspace (e.g. staff, providers, administrators).
• "Client Data" — information you or your Authorized Users submit to the Service about your clients, patients, or customers ("End Clients"), including appointments, contact details, notes, and any health information.
• "Your Content" — text, images, branding, and other materials you upload or configure in your Workspace.

3. Accounts & authorized users

To use the Service you must provide accurate registration information and keep it current. You are responsible for all activity under your Workspace and for your Authorized Users' compliance with these Terms. You must keep credentials confidential, use appropriate access controls, and notify us promptly of any suspected unauthorized access. We recommend enabling available security features (including multi-factor authentication for administrators). You must be at least the age of majority in your province and legally able to enter contracts.

4. Your responsibilities

• You will use the Service in compliance with all laws and professional or regulatory obligations that apply to your business, including health, privacy, consumer-protection, anti-spam (CASL), and licensing requirements.
• You are solely responsible for your relationship with your End Clients, for the accuracy of Client Data, and for obtaining any consents and providing any notices required to collect, use, and have us process that information on your behalf (see the DPA).
• You are responsible for the content, prices, services, and communications you configure, and for honouring your own cancellation, refund, and privacy commitments to End Clients.
• MafcoBook is a general business tool and does not provide medical, legal, accounting, or other professional advice; you remain responsible for your professional judgment and record-keeping.

5. Acceptable use

You will not, and will not permit anyone to: (a) use the Service unlawfully or to store or transmit unlawful, infringing, or harmful material; (b) send unsolicited or unlawful communications; (c) upload malware or attempt to gain unauthorized access to the Service or other customers' data; (d) probe, scan, or test the vulnerability of the Service except as we expressly authorize; (e) reverse engineer, resell, or provide the Service to third parties except your own Authorized Users and End Clients; or (f) use the Service to build a competing product. We may set reasonable technical limits (for example, to protect against abuse) and may investigate suspected violations.

6. Client Data & privacy

As between you and MafcoBook, you own your Client Data and Your Content. You grant us a limited licence to host, process, and transmit them solely to provide and support the Service, prevent or address service or technical problems, and as otherwise permitted by the DPA. Where your Client Data includes personal information or personal health information, you are the party responsible for it (the "controller", and where applicable a "health information custodian" under Ontario's PHIPA), and we act as your processor/agent on your documented instructions. Our own handling of personal information is described in our Privacy Policy. Data is hosted in Canada as described there.

7. Fees, billing & renewal

• Subscription. Paid subscriptions are billed at the plan and price presented at sign-up — currently a flat CAD $60 per month (or the annual equivalent), with no per-seat fees. Prices are in Canadian dollars and exclusive of applicable taxes, which you are responsible for.
• Payment method. You authorize us (and our payment processor) to charge your payment method on file for recurring fees. You are responsible for keeping it valid.
• Renewal. Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You may cancel at any time, effective at the end of the then-current billing period; fees already paid are non-refundable except where required by law.
• Late or failed payment. If a charge fails, we may retry, suspend the Service, or downgrade the Workspace after notice.
• Changes. We may change fees on reasonable prior notice; changes take effect at your next renewal.

8. Founding-members program

We may offer promotional or free-trial access (including a founding-members period of complimentary use). Unless stated otherwise, at the end of a free period your subscription continues at the then-current rate using the payment method on file, unless you cancel first. We may modify or end promotional programs prospectively.

9. Intellectual property

MafcoBook, including the platform, software, and our trademarks and branding, is owned by Mafco Technology Ltd. and its licensors. These Terms grant you a right to use the Service, not any ownership of it. You retain all rights in Your Content and Client Data. If you send us feedback or suggestions, we may use them without obligation to you.

10. Third-party services

The Service relies on third-party sub-processors (for example, cloud hosting, database, and email providers) to operate; these are listed in the DPA and Privacy Policy. If you connect optional third-party services (such as a domain registrar or payment provider), your use of those is governed by their terms, and we are not responsible for them.

11. Warranties & disclaimers

We will provide the Service with reasonable skill and care. Except as expressly stated, the Service is provided "as is" and "as available", and to the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, and you are responsible for maintaining your own copies of important data where practical.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data; and (b) our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees you paid us for the Service in the twelve (12) months before the event giving rise to the claim (or CAD $100 if you paid nothing). Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless Mafco Technology Ltd. and its personnel from third-party claims arising out of your Client Data or Your Content, your use of the Service in breach of these Terms or law, or your relationship with your End Clients, except to the extent caused by our breach of these Terms.

14. Suspension & termination

You may cancel at any time from your account or by contacting us. We may suspend or terminate the Service for material breach (including non-payment) or where required to protect the Service, other customers, or comply with law — with notice where practicable. On termination, your right to use the Service ends. We will make your Client Data available for export for a limited period (targeted at thirty (30) days) after termination, after which we may delete it in the ordinary course, subject to the DPA and any legal retention requirements.

15. Changes to the Service or Terms

We may modify or discontinue features of the Service, and we may update these Terms. If we make material changes, we will provide reasonable notice (for example, by email or in-product). Your continued use after changes take effect constitutes acceptance. If you do not agree, you may stop using the Service and cancel.

16. Governing law & general

• Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Ontario have exclusive jurisdiction, and you consent to their venue.
• Assignment. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices. We may give notices by email or in-product; you may contact us at the address below.
• Severability & waiver. If any provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Entire agreement. These Terms, together with the Privacy Policy and DPA, are the entire agreement between us regarding the Service and supersede prior discussions.

Contact

Mafco Technology Ltd.
Ottawa, ON, Canada
Email: [email protected] · Support: [email protected]
Phone: 613-299-9830